FREQUENTLY ASKED QUESTIONS
We know that fundraising can get overwhelming and that you probably have some questions, so please don’t hesitate to ask, we are happy to answer any questions you may have. You can call us toll free at 646-704-2793 or you can email us at [email protected], or you can use our online chat support.
HOW DO I GET STARTED? >
To get started give us a 5 minute phone call or fill out the online registration form. Once you make contact with us, a specialist will help you make a game plan and she is there to answer any questions you may have. The same specialist will be there to help you through the entire fundraising process to make sure everything runs smoothly. We pride ourselves on our reputation for excellence in customer support.
WHO CAN I CALL IF I HAVE A QUESTION DURING THE FUNDRAISER? >
You will have a fundraising specialist dedicated to you fundraiser. You can call her anytime between the hours of 8am-8pm at 646-704-2793. If you need assistance after hours, please email us at [email protected]
HOW LONG IS THE FUNDRAISER? >
The fundraiser lasts two weeks from your desired start date. At the end of two weeks we will send you a total of all of the items sold that were accredited to your fundraiser. You will have all of the money in your hands within 7-10 days of the end date. Shipping will arrive two-three weeks after the completed orders are placed.
HOW MUCH DOES IT COST TO PARTICIPATE? >
The online fundraiser is free! You may choose to purchase items upfront if you would like to have the product in hand during the fundraiser, for example, if you have a concession stand. Email us at [email protected] for more info.
WILL I HAVE TO MAKE DOOR-TO-DOOR SALES? >
No. Due to safety concerns, we highly discourage door-to-door sales. By completing the easy to follow social media strategy, children will be able to get the word out about the fundraiser and request support from their family and friends.
IS THERE A SHIPPING CHARGE? >
For USPS home delivery, there is s $5 per order fee and a $3 handling fee. If a sweatshirt is bought to support a fundraiser, that would be $5 plus $3, totaling an $8 shipping charge, no matter where in the US it is going.
WHERE SHOULD WE GIVE OUT THE PRODUCTS AND PRIZES? >
The best places to give out the products and prizes is in an large open area like the school gym, theater, playground or cafeteria. Remember that there will be a lot of excitement when giving out the prizes, so be sure to have at least two adults to help.
CAN I USE COPYRIGHTED MATERIAL? >
We do not take any responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, we will not be held liable for any copyright issues under any circumstances. University logos can only be submitted if you submit a license logo release form from the university to avoid any future royalty fees. Fraternity/Sorority logos or names require the order to go through an approval process, and may require additional royalty fees. Please call our sales team for further details.
HOW LARGE WILL YOU PRINT MY LOGO/DESIGN? >
We reserve the right to resize your artwork in order to fit the imprint area of the item ordered; regardless of what size the submitted artwork is.
CAN I CHANGE OR CANCEL MY ORDER AFTER I HAVE PLACED IT? >
All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Once the order has left the sales department, we will be unable to change the order. We will not accept any order cancellation requests after the 24 hour period. There is a 5% cancellation fee if an order is cancelled.
WHAT FORMAT SHOULD I USE TO SUBMIT MY ARTWORK? >
High resolution, camera-ready artwork. (300 dpi or better)
All fonts must be included with your art file and/or imprint instructions.
Photoshop File .PSD
Illustrator File .AI Vector Art File .EPS Other Image File Types: .TIF, .JPEG, .PNG, .BMP